covid_19

County Services and Operational Changes due to the Novel Coronavirus or COVID-19

Cumberland County COVID-19 Operations Hotline
Call 910-678-7657, Monday - Friday,  8 a.m. - 5 p.m.

 

Operational and Staffing Changes

Cumberland County has implemented additional operational and staffing changes to help reduce the spread of novel coronavirus (COVID-19) and to protect the community and staff.  

Departments will be available for assistance by email and telephone Monday – Friday, 8 a.m. -5 p.m.

The Register of Deeds Office is available weekdays.

Solid Waste Management is operating on the revised schedule below.

Public Health is seeing clients by appointment only Monday through Friday.  

 

 Open to the public with revised operations.


Solid Waste -
Open to public with revised operations effective June 6.

Ann Street Landfill
Monday, Tuesday, Thursday, and Friday: 6:30 a.m. to 4 p.m.*
Wednesday: 6:30 a.m. to 12 noon*
Saturday: 8 a.m. to 12 noon*

Wilkes Road Landfill
Monday, Tuesday, Thursday, and Friday: 8 a.m. to 4 p.m.*
Wednesday: 8 a.m. to 12 noon*
1st and 3rd Saturdays: 8 a.m. to 12 noon*

Container sites will be open until 4 p.m. on Saturday beginning June 13, 2020. The Warren site at 5488 Leitha Road will reopen on Saturdays beginning June 13. Yard waste collection has resumed at the container sites. 

Household Hazardous Waste Collection Site will reopen June 13 from 8 a.m. to 12 noon.

*Please note our gate policy. Customers should be in the gate 30 minutes prior to closing to ensure that customers are out of the gate by closing time.

Call: 910-321-6920
Visit: www.co.cumberland.nc.us/solidwaste

If you have any questions about trash collections in the City of Fayetteville, call 910-433-1329.

 

 Open for appointment-based visits.
 

Department of Public Health 
All clinical services require an appointment. Appointments for all programs will be limited.
Call: 910-433-3600
Email: clinicappointments@co.cumberland.nc.us  Include name and phone number in email.
Visit: www.co.cumberland.nc.us/publichealth
Hours of Operation:
Monday - Friday, 8 a.m.-5 p.m.
Tuesday evening hours are canceled.

 

Pharmacy: Open, but please call before 910-433-3602 prior to arrival. 
Baby Store: Closed.
The North Carolina Breast and Cervical Cancer Control Program (NC BCCCP): Appointments limited.
Pregnancy Test Counseling: Suspended until further notice.
All Health Education Programs: Canceled
WIC: Services available by appointment at the Health Department and Spring Lake locations. Spring Lake WIC office open Tuesdays and Thursdays only. Hope Mills WIC office closed March 24. Benefits will be issued electronically when possible.
Email: wicappointments@co.cumberland.nc.us
Spring Lake: 910-321-6420
**Hope Mills: 910-433-3760 - Closed as of March 24.
Ramsey Street: 910-433-3730

Medical and Vital Records: By appointment. Call 910-433-3600

Stedman-Wade Health Clinic at the Health Department: By appointment. Call 910-433-3777
Stedman-Wade Dental Clinic at the Health Department: Closed.
Cumberland Healthnet Clinic at the Health Department: By appointment. Call 910-483-6869

To reduce the risk from COVID-19, the following visitor protocol will be in place when visiting the Cumberland County Department of Public Health. These policies will apply to all Cumberland County Department of Public Health locations, including Spring Lake WIC satellite location. 

  • Clinical/patients will be seen in Clinics of the Health Department by appointment only.
  • This includes Medical Records and Environmental Health.
  • Any persons accompanying a patient must wait in their vehicle except for Child Health, WIC and Child Immunization patients. Only those who must accompany a patient will be allowed in the lobby. Limit of one person, per patient in the lobby, clinic and waiting area and/or patient room.
  • Screening of patients, clients and their visitors will take place at a designated screening area near the building entry and away from the waiting area. You will be asked a series of questions about your symptoms, travel history and whether you have had contact with someone who has tested positive for COVID-19. You will have your temperature taken.
  • You may be asked to wear a face mask.

 

Available to the public by phone and email Monday - Friday from 8 a.m. - 5 p.m.

 

Animal Control
Adoptions are suspended during the next 30 days. No owner surrenders of animals are being accepted. Owners may reclaim pets by appointment only.
Call: 910-321-6852
Email: ccac@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/animalcontrol

Anyone looking for lost pets can view all animals at the shelter on www.petharbor.com. If they see their lost pet on the website, they can call the shelter at 910-321-6852 to schedule a time to reclaim.

 

Board of Elections 
A dropbox for registrations and absentee applications is located by the entrance at 227 Fountainhead Lane.
Staff is available Monday - Friday from 8 a.m. - 5 p.m. to answer phones and return calls.
Call: 910-678-7733
Email: boardofelections@co.cumberland.nc.us
Visit: www.electionready.net to download a voter registration application and absentee request.

 

Child Support 
DHHS Customer Service Call Center: 1-800-992-9457
Email: cumberlandcse@co.cumberland.nc.us

 

 

Clerk to the Board of Commissioners
Call910-678-7771
Email: web.commissioners@co.cumberland.nc.us

 

Community Development
Customers seen by appointment. Payments may be mailed to Cumberland County Community Development, 707 Executive Place, Fayetteville, NC 28305 or to P.O. Box 1829, Fayetteville, NC 28302.
Call: 910-323-6112
Visit: www.co.cumberland.nc.us/communitydevelopment

 

Community Transportation Program
Limiting services to essential, non-emergency medical appointments and services.
Call: 910-678-7619
Visit: www.co.cumberland.nc.us/transportation

 

Cooperative Extension
Visit: www.cumberland.ces.ncsu.edu
Call: 910-321-6860

 

County Attorney’s Office
Call: 910-678-7762

 

County Manager’s Office
Call: 910-678-7723 or 910-678-7726

 

Emergency Services 
Call: 910-321-6736
Email: emergencyservices2@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/emergencyservices

 

Engineering and Infrastructure
Call: 910-678-7636
Visit: www.co.cumberland.nc.us/engineering

 

Environmental Health
Food & Lodging : 910-433-3618 
Water & Sewage : 910-433-3667 or 3668
Visit: www.co.cumberland.nc.us/environmentalhealth

 

Finance
Call: 910-678-7753
Email: 
CumberlandRisk@co.cumberland.nc.us
CumberlandPayables@co.cumberland.nc.us
CumberlandPurchasing@co.cumberland.nc.us
Cumberlandreceivables@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/finance

 

Human Resources
The County has suspended recruitment for vacant County positions.
Call: 910-678-7653
Email: web.hr@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/hr

 

Information Services Technology
Call: 910-323-6119
Visit: www.co.cumberland.nc.us/ist

 

Inspections
This includes central permitting, code enforcement, building inspections and community transportation.
Click HERE for a full list of protocols in place due to COVID-19.
Call: 910-678-7600
Visit: www.co.cumberland.nc.us/planning

 

Libraries 
Book drops are open. Late fees waived until further notice.
Visit: www.cumberland.lib.nc.us  / resources available online

 

Planning 
Click HERE for a full list of protocols in place due to COVID-19.
Visit: www.co.cumberland.nc.us/planning
Call: 910-678-7600

 

Pretrial Services
Call: 910-677-5535

 

Public Information Office
Call: 910-438-4022
Email: cumberlandpio@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/pio

 

Public Utilities
Payments may be made online, by phone or by mail
Call: 910-678-7682
Email: publicutilities@co.cumberland.nc.us
Visit: www.co.cumberland.nc.us/utility

 

Register of Deeds Office
Call: 910-678-7775
Visit: www.ccrod.org for detailed information on operations.

VitalsAvailable Services

  • Online Vitals ‐ Certified Copies Only (Birth, Death and Marriage Certificates) Please use the link on our website under Vital Records – “Get Certificate Now”
  • Mail Requests for Births, Deaths & Marriages
  • Issuance of Marriage License by appointment only, On‐Line Marriage License application MUST be filled out and submitted PRIOR to making an appointment – call 910-678‐7795

In a recently passed SB 704, there have been a number of issues due to Covid‐19 that have
affected the citizens of our state and the following is now in effect:

  • Section 4.13(b) extends marriage license expiration to 120 days, for licenses issued
    after February 1 and before August 1.

    Any Marriage License issued during this time period will now be good for 120 days
    instead of the usual 60 days. We hope that this will be a benefit to those that have
    had to postpone marriages for a variety of reasons.

VitalsUnavailable Services

  • EBRS – Birth Certificates from another county
  • Issuance of DD214. Please contact the Cumberland County Veterans Services Office at 910-677‐2970.

Real EstateAvailable Services

  • Electronic Recordings – Must have Memorandum of Understanding on file
  • Recording of Documents by mail
  • Requests of Certified Documents only by mail
  • Notary Oaths by appointment only – Notaries now have 90 days to take the Oath for Commissions granted between March 9 – August 1, 2020

Real EstateUnavailable Services

  • Notary Authentications
  • Notary Oaths
    (If your notary appointment letter will be expiring within 30 days – contact our office 910-678-7773)
  •  

 

Senior Services Employment Program
Call: 910-321-6449

 

Social Services
Closed to the public. For detailed information on operations and services visit: www.ccdssnc.com.

Citizens may apply for Supplemental Food and Nutrition Assistance (Food Stamps) and Medicaid (adult and family) online. The most convenient method for applying for food stamps and Medicaid is to go to https://epass.nc.gov/CitizenPortal/application.do and use the online application tool called NC Electronic Pre-Assessment Screening (ePASS). 

DSS has NOT received any official information at this time regarding any COVID-19 Federal Aid including disaster SNAP benefits or individual payments.

Email:
Adult Medicaid: Medicaid_adult@ccdssnc.com
Children Medicaid: Medicaid_children@ccdssn.com
Food and Nutrition: Food_stamps@ccdssnc.com
Energy Program: Energyprogram@ccdssnc.com 
Work First Cash: Workfirst@ccdssnc.com
Daycare: Daycare@ccdssnc.com

Citizens can pick up applications Monday through Friday between 8 a.m. - 5 p.m. (times subject to change) at the DSS building, 1225 Ramsey St., Fayetteville.

Additional Phone Numbers: 
Child Protective Services: 910-677-2450
Adult Protective Services: 910-677-2388
Adult Services: Adult_services@ccdssnc.com
Domestic Violence: 910-677-2532

 

Soil and Water Conservation 
Visit: www.co.cumberland.nc.us/soilandwater

 

Tax Administration
Tax bills may be paid online and by mail
Call: 910-678-7507 - The phone line will be answered Monday - Friday from 8 a.m. - 5 p.m. 
Visit: www.co.cumberland.nc.us/tax
Email addresses to contact the tax office:
taxweb@co.cumberland.nc.us
military@co.cumberland.nc.us
taxcollector@co.cumberland.nc.us

 

 

Veterans Services
Visit: www.co.cumberland.nc.us/veterans
Call: 910-677-2970 or 910-677-2971
Department of Veterans Affairs, Regional Office, Winston-Salem: 1-800-827-1000
North Carolina Department of Military & Veterans Affairs, State office: 910-778-5888
VA Website: www.VA.gov or www.ebenefits.va.gov

 

 

Workforce Development/NC Works Career Center
Call: 910-486-1010
State Website Visit: www.ncworks.gov 
Local Website Visit: www.co.cumberland.nc.us/ncworks

 

 

Unemployment Assistance in NC
Visit: www.des.nc.gov
For questions on claims, resetting accounts/passwords and answers to specific questions, call 888-737-0259 or email des.ui.customerservice@nccommerce.com.

Still need additional assistance? Send your name and last four of your social security number, contact number, best time to call and description of problem to ncworks.3500@nccommerce.com.