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About Us

What Is Animal Control?

Simply put, it is a way to help people and animals live together in harmony. This is in line with our Mission:

The mission of the Cumberland County Animal Control Department is to protect our citizens by active enforcement of state and local laws, provide for the humane sheltering and outcome of stray and unwanted animals, and promote responsible pet ownership. The primary objective of Animal Control employees is to provide excellent service to the citizens, while dedicating themselves to improving the welfare of animals and humans. 

Animal Control strives to protect:

  • Pets and wild animals from the many dangers they face in the wild and on the streets.
  • People and property from the dangers and nuisance of uncontrolled domestic animals.

Why there is a need for Animal Control:

The reason is people. Animal problems begin with pet owners who:

  • Do not spay/neuter their pets
  • Let their pets roam free
  • Fail to observe laws and ordinances

In order to protect our community and our local pet population, Animal Control needs the help of its citizens.By taking the time to view this website, a better understanding will be gained of what this department does and does not do.

Cumberland County Animal Control Department operates a shelter and adoption program to protect and find homes for unwanted animals; enforces ordinances, such as leash laws, laws governing vaccinations and humane treatment; and also educates the public, to make citizens aware of animal control problems and ways to help solve them!

Animal Control is prepared to handle many situations:

  • Complaint investigation - look into complaints of noisy, destructive or threatening domestic animals. If necessary, proper legal action may be taken (including citations, fines and impoundment).
  • Cruelty investigation - enforce laws governing the humane treatment of animals. If necessary, may remove animals from unsafe or unhealthy conditions and begin legal action against negligent owners.
  • Animal quarantine - animals that bite are located and captured to make certain that they are not carrying any disease.
  • Animal rescue - use knowledge and equipment to help find and rescue lost or trapped animals.

The personnel at Animal Control wear many hats and strive to perform each and every aspect of their job as professionally and thoroughly as possible.

They will:

  • Love and care for the animals brought into the shelter.
  • Do their best to find homes for as many of the animals as possible.
  • And only as a last resort, use euthanization.

When calls or requests are received, they are prioritized by considering public safety, animal safety and available personnel resources. Listed below are the department's priorities and actions:

  • Aggressive Animals / Animal Bites - immediately responds to reports that an animal has either bitten a person or is menacing the public.
  • Animal Cruelty - checks on the health and well being of animals reportedly being neglected or physically abused.
  • Requests for Service - assists other agencies in impounding or identifying the location of dangerous or vicious animals; enforcing animal-related ordinances; investigating complaints (noise, leash law, etc.); impounding stray and surrendered animals; and providing customer assistance and service.
  • Patrol for Stray Animals - impounds stray animals before they can become a threat or nuisance to the public.
  • Write Citations and Testify in Court - writes infraction notices to pet owners of animals that are observed in violation of animal-related ordinances; records what is seen, and testifies in court when subpoenaed.
  • Public Education - makes presentations at schools, neighborhood centers and other highly-visible community events; disseminates humane education information through pamphlets, brochures, as well as print and visual media.

What can citizens do to help?

Support the efforts of this department and be a responsible pet owner.

  • Have all your pets spayed or neutered.
  • Do not let pets run free. For instance, keep pet dogs on a leash.
  • Report all cases of animal abuse or inhumane treatment.
  • Have pets vaccinated and licensed according to North Carolina laws.
  • Obey all laws and ordinances that affect pet owner and pet. View the Cumberland County Animal Control Ordinance.

Can also help by:

Contact Us

4704 Corporation Drive
Fayetteville, NC 28303

Phone:  910-321-6852
Fax: 910-223-3357

Director: Elaine Smith, RVT
Pet Adoption Hours
Mon. - Fri. 11 a.m. - 5:30 p.m.
Sat.             1 p.m. - 5 p.m.

Drop-off Hours
Mon. - Fri. 8:30 a.m. - 5:30 p.m.
Sat.         10 a.m. - 5 p.m.

Owner Claims
Mon. - Fri. 8:30 a.m. - 5:30 p.m.
Sat.         10 a.m. - 5 p.m.

To report animal bites or injured animals after normal hours, call the Sheriff's Office at