Strategic Plan

Mission Statement
To provide quality services to our citizens while being fiscally responsible.

Vision Statement
To grow as a regional destination for employment, economic development, commerce and cultural pursuits.

Core Values: Serving Cumberland County citizens with PRIDE

  • Professionalism
  • Respect
  • Integrity with accountability
  • Diversity
  • Excellent Customer Service

Recognizing that all people are different, we treat everyone with dignity and serve our diverse population with professionalism, respect, integrity, diversity and excellent customer service (PRIDE).


GOAL 1:

Ensure a safe and healthy community by providing needed services to our citizens in a timely manner.
 

Objective 1: Provide youth development program opportunities that promote good citizenship.

Action steps:
  • Coordinate and implement youth development programs and initiatives.
  • Educate County departments on the Summer Youth Program and encourage participation to provide job training opportunities.

Objective 2: Assist with efforts to reduce crime by repeat offenders.

Action steps:
  • Continue Pre-trial Services.
  • Support Drug, Sobriety and Veterans Courts. Seek grant funding for Mental Health Court.
  • Support the grant-funded Critical Time Intervention program at the Detention Center.

Objective 3: Improve emergency response services to citizens.

Action steps:
  • Revive the Public Safety Task Force to collaborate on emergency response recommendations.
  • Plan for regional back-up 911 Center.
  • Improve technology to enhance efficiency in emergency response.
  • Establish a consolidated Public Safety Answering Point between City of Fayetteville and County within the next five years.

Objective 4: Promote a healthy community by providing educational, health and human services programs and resources to citizens.

Action steps:
  • Conduct annual community health needs assessment to identify priority needs.
  • Provide health, child/elder abuse prevention, mental health and nutrition education programs and consumer resources for children, citizens and employees.
  • Continue and improve programs that promote responsible pet ownership, including offering a Pet Responsibility Class through FTCC Continuing Education and the SUMMERSCAPES Kid’s Program.
  • Continue targeted focus on animal cruelty investigations.
  • Provide health, child/elder abuse prevention, mental health and nutrition education programs and consumer resources for children, citizens and employees.
  • Expand smoke-free efforts throughout the county and region.

Objective 5: Collaborate with community partners to improve programs and services to reduce homelessness.

Action steps:
  • Create and maintain inventory of available community resources to address issues impacting homelessness.
  • Research models from other communities that have been successful in addressing homelessness through best practices.
  • Identify underlying issues that contribute to homelessness and identify community partners.
  • Develop a comprehensive and sustainable plan to provide resource and referral case management, housing and employment services to the homeless.
  • Identify and seek grant and other funding opportunities to assist in developing a comprehensive “wraparound” homeless resource.

GOAL 2:
Provide adequate infrastructure consistent with orderly growth of a dynamic county.

Objective 1: Explore strategies to address the County’s need for more office space, and ensure facilities are well-maintained.

Action steps:
  • Inventory and assess all County facilities and properties to determine usage, space availability, and feasibility of retrofit.
  • Assess all County buildings and parking lots for regulatory compliance and condition of infrastructure.
  • Develop a County facilities plan and explore opportunities to share and create needed office space and address any compliance and maintenance issues.
  • Prioritize projects through a Capital Improvement plan.
  • Develop a Crown Complex facility plan (buildings, parking, properties, etc.) and consider possible funding options.
  • Assess directional signage in public buildings and update to ensure accuracy and efficiency.

Objective 2: Strengthen the County’s green and energy-efficiency initiatives.

Action steps:
  • Assess County government departmental recycling practices in place through an updated survey.
  • Revive the Green Committee to research best practices and develop a feasible and fiscally responsible county government wide three-year action plan with consistent departmental green procedures and education provided by County’s recycling coordinator.
  • Place recycling containers in public areas of County buildings.

Objective 3: Advance the county’s automation and technology capabilities.

Action steps:
  • Maintain a yearly updated 3-year countywide technology plan.
  • Continue advancing the county’s telecommunications plan by phasing in VoiceOver IP Phase 4 so all of County will be on a single system.
  • Continue implementation of digital records system to include Child Support, DSS and Veterans Services.
  • Continue application modernization to enhance customer service, specifically, finance, HR and jury software.
  • Develop a central phone number with a phone tree to serve as the primary citizen contact line.
  • Complete the framework for an interdepartmental business partnership.
  • Assess feasibility of providing wireless access in Courthouse.

Objective 4: Increase gateway and other beautification efforts to create a more aesthetically appealing community.

Action steps:
  • Continue to enforce existing regulations and introduce new ordinances and codes in order to maintain a visually friendly and safe environment.
  • Promote Master Gardener program and enlist MG volunteers to assist in beautification and green efforts by providing educational opportunities and consultation services.
  • Encourage Adopt-A-Highway throughout the County.
  • Promote educational programs to schools, library, parks and recreation centers, festivals, etc. to protect our natural resources.

GOAL 3:
Promote economic development by creating and retaining jobs, and providing career opportunities, quality education, cultural and recreational services.

Objective 1: Ensure effective economic development incentives and practices are in place to attract and retain business and industry.

Action steps:
  • Identify expectations for economic development including, but not limited to, existing incentive programs and policies, utilization of existing business sites and industrial parks, and job creation.
  • Review existing economic development incentives to assure they are consistent with NC General Statutes and conducive to attractive new business.
  • Continue to promote development that is economically viable through responsible land-use planning and zoning.
  • Create a culture that supports a user-friendly approach to the growth and development of the industrial base and local workforce.
  • Establish a policy that promotes the use of local businesses for products and services, as allowed N.C. General Statutes.
  • Continue to provide small business programs, databases, job and career centers, and skills training and increase participation.

Objective 2: Promote economic development through the preservation of natural resources, farmland and the county’s agricultural industry.

Action steps:
  • Continue to utilize the Working Lands Protection Plan as a guide to promote the long-term use of agricultural land.
  • Provide classes and technical assistance to veterans transitioning to agriculture.
  • Continue to raise awareness and promote economic impact of agriculture.
  • Continue to promote local food movement, including community gardens and farmers markets.

Objective 3: Provide quality cultural and recreational services.

Action steps:
  • Continue to provide diverse events and programs to entertain, educate and enlighten.

Objective 4: Develop a flexible, proactive approach to the expansion and contraction of the military.

Action steps:
  • Improve communications and partnership with Fort Bragg.
  • Participate in and collaborate with local, regional and state military affairs and economic development organizations.

GOAL 4:
Educate, inform and engage employees, citizens, elected and appointed officials through effective and efficient communications.

Objective 1: Increase citizen engagement as evidenced by increased advisory board applications, meeting attendance and program participation.

Action steps:
  • Engage and educate citizens through resource guides, public forums, programs and other outlets.
  • Share information on County resources with each municipality and on Fort Bragg.
  • Educate commissioners about advisory board members’ responsibilities and time commitment to assist in recruiting citizens with relevant experience to apply for vacancies.
  • Promote student involvement on boards and in programs like Citizens’ Academy through institutions of higher learning.

Objective 2: Enhance communications systems and transparency so citizens can readily access information.

Action steps:
  • Develop additional online services for citizens.
  • Enhance website; ensure information is current and links operational.
  • Provide link to County website on library public computers.
  • Ensure links to municipalities, school system and Fort Bragg are easily accessible on County website.

Objective 3: Improve internal communications.

Action steps:
  • Enhance Intranet and ensure access to the County’s intranet and email system.
  • Update and revise County personnel ordinance (Chapter 10); disseminate to employees.
  • Update Human Resources policies; disseminate to employees.
  • Continue to utilize performance management evaluation system to enhance effective communications between supervisors and employees.

Objective 4: Improve communication and collaboration between the County and other governmental entities, including boards, committees and commissions.

Action steps:
  • Continue holding joint meetings between Commissioners and various other governing boards such as the School Board, staff and community leaders.
  • Ensure each new board member receives a full and complete orientation to the board, including attending countywide welcome/information session and a tour.
  • Promote advisory board participation in Citizens’ Academy.

GOAL 5:
Employ motivated, professional and well-trained personnel who offer excellent customer service with PRIDE – Professionalism, Respect, Integrity with accountability, Diversity and Excellent Customer Service.

Objective 1: Optimize service delivery through innovation, automation and technology to enhance current services and create new service opportunities.

Action steps:
  • Seek and implement automated systems that enhance or create new service delivery methods.
  • Explore the feasibility of allowing flexible work schedules for our employees.

Objective 2: Encourage citizen engagement and provide feedback opportunities through various outlets as it relates to service delivery.

Action steps:
  • Develop a “Tell us about your experience” feedback system with a prominent link on homepage.
  • Ensure feedback is reviewed and responded to by appropriate staff member.
  • Respond to complaints from public within 24 hours.

Objective 3: Implement staff development and training programs.

Action steps:
  • Identify training needs and areas of improvement.
  • Prepare a risk assessment to determine safety issues that impact our employees in the workplace.
  • Facilitate a detailed succession plan for each department to address turnover due to aging workforce.
  • Develop courses that target supervisors’ and employees’ training needs and promote customer service, teambuilding and leadership.
  • Support department-specific licensure and certification training needs.

Objective 4: Recognize employees for their achievements.

Action steps:
  • Identify ways department heads can recognize employees.
  • Develop best practices approach to employee recognition and offer training in those best practices.

Objective 5: Support the development and maintenance of a competitive pay and position classification system.

Action steps:
  • Use labor market analysis and periodic classification studies to develop and maintain a competitive pay and position classification system.

Objective 6: Recognize the importance of the employee’s health and fitness for the benefit of the employee as well as the entire organization.

Action steps:
  • Develop a communications plan to educate our workforce on the importance of employee health and wellness participation.
  • Promote Employee Assistance Program.
  • Conduct an employee wellness survey.
  • Explore further methods of offering incentives to employees for their participation in wellness programs.
  • Assess opportunities available to the County in encouraging physical activity through a voucher program to local fitness facilities.

Contact Us

117 Dick Street
Room 561
Fayetteville, NC 28301

Phone: 910-678-7771
Fax: 910-678-7770

Chairman: Larry L. Lancaster


Clerk to the Board:
Candice White
cwhite@co.cumberland.nc.us

Email all commissioners:
web.commissioners@co.cumberland.nc.us

Mailing Address:
PO Box 1829
Fayetteville, NC 28302-1829