During the investigation, the social worker will visit the family to discuss the allegations made in the report. The social worker may make more than one visit and may meet with others, in addition to family members. At this time, the social worker will determine if there are any immediate needs of the family and will work with family members to see these needs are met. The social worker will also determine if any child or children living in the home can remain safely in the home during the assessment.
If a child cannot remain safely in a home, living arrangements will be discussed with the parent to see if a relative or someone known to the parent or parents can safely care for the child or children. If this is not possible, the child or children may need to be placed in our Foster Care program.
To Report Suspected Child Abuse or Neglect
During regular business hours: 910-677-2450
After hours: 910-489-4583
By mail: CCDSS, P.O. Box 2429, Fayetteville, NC 28302
In person: CCDSS, 1225 Ramsey St., Fayetteville, NC
Please DO NOT e-mail a report or leave a voicemail
Provided after an investigation has concluded that children were abused, neglected, or dependent and are at risk of serious future harm without ongoing protective services. The goal of CPS In-Home Services is to work in partnership with families to keep children safely in their homes.
Intake social workers receive reports of alleged abuse and neglect from individuals in the community, community professionals (examples-doctors, teachers and law enforcement). The reports are documented based on state guidelines. For a report to be accepted for assessment the allegations in the report have to meet state requirements for acceptance. If the report is not accepted for assessment, letters are sent to the family and the person or agency making the report, to inform them of this decision.