News Releases

County 911 Center Receives Medical Dispatch Accreditation

Nov 28, 2017

FAYETTEVILLECumberland County’s 911 Communications Center has been designated as an Accredited Center of Excellence for emergency medical dispatch by the International Academies of Emergency Dispatch.

 

Emergency Services Director Randy Beeman was notified Monday evening that the center had achieved the accreditation. The IAED website states that “Accredited Centers share a common goal of improving public care and maximizing the efficiency of 911 systems.”

 

The County will receive a plaque later and is accredited through 2020. 

 

“I am very proud of the communications center staff. They deserve all the credit for their hard work and dedication. This acknowledges that our center is meeting national standards and providing the highest level of service to the citizens,” Beeman said.

 

The County’s center has 40 employees and handles more than 19,000 medical dispatch calls annually.

 

The County’s 911 Center is poised to migrate to the next level of technology, known as “Next Generation 911,” in the spring when it moves to EsiNet, a statewide project that will link call centers in North Carolina through the AT&T EsiNet system. The N.C. 911 Board, on behalf of the state, has contracted with AT&T to carry out the project.

 

“We believe the center’s ability to move swiftly to this next level of optimal operating capacity is in the best interest of our citizens,” Beeman said.

 

For more information on the IAED and accreditation, visit emergencydispatch.org.