News Releases

County Hires Child Support Director

Dec 01, 2017

FAYETTEVILLECumberland County Manager Amy Cannon has hired James McQueen as the director of the Cumberland County Child Support Department. McQueen succeeds Austin Keating, who retired in September. McQueen has been the Assistant Chief of Fiscal Operations for North Carolina Child Support Services in Raleigh since April 2016. He will begin working for Cumberland County on Jan. 2.


The County’s Child Support Department is responsible for providing noncustodial parent location; establishing paternity; establishing child support obligations; collecting and enforcing child support payments and obligations. As director, McQueen will be responsible for a department of 74 employees with an annual operating budget of $5 million. Cumberland County Child Support is located at 109 Bradford Ave., in the historic former Highsmith-Rainey Hospital Building.


McQueen earned a bachelor’s degree in biology from Campbell University in 1994. Prior to working for N.C. Child Support Services, he served as program administrator for Scotland County Department of Social Services from 2011 to 2016. McQueen also held the positions of Child Support Supervisor; Child Support Lead Agent I & II while working for Scotland County DSS since  2001. Before working for Scotland County, McQueen served as transportation coordinator for WestPoint Stevens in Wagram, N.C.


“We are very excited to welcome Mr. McQueen as the newest member of our team. After a thorough and competitive recruitment process, he was the unanimous choice to lead the Child Support department,” said Assistant County Manager for Community Support Services Duane Holder. “McQueen’s experience in child support at both state and local levels should prove very advantageous for Cumberland County. Throughout the recruitment process, he displayed the values that the County espouses and I am confident that he will help to make what is already a strong department even stronger.”