What We Do
While each request for service is unique, it must be evaluated individually before accurate prioritization can be assigned. Call prioritization is per the guidelines set forth in the Medical Priority Dispatch Systems Reference.
All emergency medical calls received are prioritized and coded utilizing Medical Priority Consultants, Inc. Emergency Medical Priority Reference System. Cumberland County EMS is dispatched to county and city calls via UHF Med Channel 9, Tone F. Other UHF frequencies include Med 1, 2, 3, 4, 5, 6 and 7, Tone F; Med 10, Tone D; Med 4, 8 and 10, Tone G. Cape Fear Valley Medical Center, Highsmith-Rainey Memorial Hospital, Veterans Affairs Medical Center and Womack Army Medical Center are all linked into the UHF Med system.
An ambulance service has a limit to the resources it can place in service at any given time. While Cumberland County Emergency Medical Services makes every effort to adequately staff the department (providing prompt response to both emergency and non-emergency service requests) there are times when demand exceeds the resources available. No ambulance service can be expected to maintain the resources necessary to handle EVERY overload situation, but such services have a legal duty to make every reasonable effort to ensure that responses are made in order of medical priority.