The Information Services Department is responsible for design, implementation, and support of Cumberland County’s technology infrastructure by providing reliable responsive, cost-effective technology services.
While the entire Information Service Department is united as one team serving the needs of Cumberland County, there are specialized groups that provide specialized expertise in their respective functional areas. By providing network services, application services, and technical support services, we are able to provide a wide range of capabilities. These range from developing new custom software systems (supported in-house), to designing leading edge voice and data networks for newly constructed County Buildings.
The network services group manages large-scale information technology networks and systems, which include telephony, data networks, network monitoring and management. This group also maintains antivirus/spam control, develops reports on key performance indicators; and implements best practices, supports server and desktop services, including server problem diagnosis and resolution. Members of this group play a large role in the infrastructure design and implementation during the construction of new County buildings as well as the renovation of existing offices.
The application services group offers a range of life-cycle development services from requirements through deployment of solutions. The applications span numerous technologies and needs ranging from web-based applications and client/server applications, to large mainframe applications. Many internally-developed systems and vendor solutions are hosted and supported by the application team. This includes project management, design and development, website hosting and support, database management, intranet, integration of information between systems, operation of the county mainframe, scheduling, printing, hardware/software maintenance and upgrades, and system analysis.
The technical service support group provides desktop support and server problem diagnosis and resolution, asset management, manages help desk, confirmation issues to windows server support, password change requests, establishing specs and ordering of computer equipment.
