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How Are We Organized?

While the entire Information Service Department is united as one team serving the needs of Cumberland County, there are specialized groups that provide specialized expertise in their respective functional areas. By providing network and telephony services, application services, GIS services, and technical support services, we are able to provide a wide range of capabilities. These range from developing new custom software systems (supported in-house), to designing leading edge voice and data networks for newly constructed County Buildings.

The network and telephony services group manages large-scale information technology networks and systems, which include telephony, data networks, network monitoring and management. This group also maintains antivirus/spam control, develops reports on key performance indicators; and implements best practices, supports server and desktop services, including server problem diagnosis and resolution. Members of this group play a large role in the infrastructure design and implementation during the construction of new County buildings as well as the renovation of existing offices.

The application services group offers a range of life-cycle development services from requirements through deployment of solutions. The applications span numerous technologies and needs ranging from web-based applications and client/server applications, to large mainframe applications. Many internally-developed systems and vendor solutions are hosted and supported by the application team. This includes project management, design and development, website hosting and support, database management, intranet, integration of information between systems, operation of the county mainframe, scheduling, printing, hardware/software maintenance and upgrades, and system analysis.

The GIS (Geographic Information Systems) services group acts as the lead agency for Countywide GIS planning, coordination and development. This group provides and coordinates GIS support for multiple County Departments. GIS also provides a timely array of quality geographic and demographic related data, services and support to the County governmental infrastructure, its citizens, the private sector, and other governmental entities.

The technical support services group provides desktop support and server problem diagnosis and resolution, asset management, manages help desk, confirmation issues to windows server support, password change requests, establishing specs and ordering of computer equipment.

Copyright © 2012
Cumberland County, NC.
All Rights Reserved.
County Courthouse
117 Dick Street
Fayetteville, NC 28301