Our office hours
are Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding holidays, and we are located at 117 Dick Street, 5th Floor, Fayetteville, NC, 28301.
Our mailing address is P.O. Box 449, Fayetteville NC, 28302.
The Cumberland County Tax Administration Office consists of the five divisions listed below. You can contact our office
for assistance in any of these divisions by calling (910) 678-7507.
The Customer Service Division
is the primary point of contact for all matters related to property taxes,
including assistance with the annual listing of personal, business personal, and farm/agri-business property, applying for tax relief programs, assistance
for Active Duty Military non-residents and their spouses who may qualify for exemption from certain ad valorem taxes, and appeal procedures/forms.
The Collections Division
processes all incoming payments, including accepting credit/debit cards at the counter (a processing fee applies),
making payment arrangements, and processing enforced collections of delinquent taxes in accordance with the provisions of the law.
The Assessment/Audit Division
is responsible for updating and appraising of personal property, business personal property, and farm/agri-business property in accordance
with the provisions of the law, as well as conducting audits of personal, business personal, and farm/agri-business property,
Homestead/Disabled and Veterans Exclusion Tax Relief Programs, Food & Beverage Tax, Rental Vehicle Gross Receipts Tax, Room Occupancy Tax,
and Heavy Equipment Gross Rents Receipts Tax programs. Auditing ensures equity and fairness of taxation by verifying taxpayers are in compliance
with all North Carolina Statutory requirements.
The Mapping Division
uniformly maps all real property located in the County as prescribed by law.
Citizens can purchase maps at the counter and conduct property research on our public computers.
The Real Estate Division
appraises and assesses all real property in the County in accordance with the provisions of the law to achieve accurate, equitable and fair assessments.