Public Utilities

Available to the public by phone and email Monday - Friday from 8 a.m. - 5 p.m.
Payments may be made online, by phone or by mail

Call: 910-678-7682

Executive Order 124
On March 31, 2020, Governor Cooper executed Executive Order 124 which dictates that the Public Utilities Division must inform our customers on the applicable provisions contained in Executive Order 124. The provisions that the department is following are:

  • The department will offer payment plan options for customers who are having difficulty paying their utility bill during this COVID-19 pandemic.
  • The department will not disconnect customers for late or non-payment of their utility bill.
  • The department will not charge late or delinquent fees.
  • The department may reconnect customers who were disconnected.

These provisions will be followed for the duration of Executive Order 124, which is set to expire in 60 days from March 31, 2020.

Please remember and be aware that water and sewer bills are not being waived. This Executive Order simply allows customers additional time to pay their bills without the account being disconnected or charged late fees.  We will make every effort to work with customers affected by this crisis to get their account balances paid.

The Cumberland County Public Utilities Division of the Engineering and Infrastructure Department provides the planning, development and implementation of programs to expand and extend water and/or sanitary sewer services into the unincorporated areas of the County, primarily through the organization and administration of water and sewer districts established by the Board of County Commissioners.

Resource Links



Bill Payment

Bills are due by 5:00pm on the 10th of each month. Any payments received after 5:00pm on the 10th will be subject to a $10 late fee. Accounts delinquent after the 24th of each month may have service disconnected. Service will be restored after account balance is paid in full and a $25 reconnection fee is paid.

Pay Bills Online

Customers can pay their bills online by accessing the Customer Self Service site. Instructions for setting up accounts and enrolling in automatic payments are listed under the Forms section above.

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Public Utilities

Phone: 910-678-7682
Please listen to the entire menu for the best option.

8 a.m. to 5 p.m.
Monday- Friday
Excluding State holidays

After Hours Emergency Line