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For inquiries about:

  • Case information
  • Payment information
  • Payment history
  • Payment coupons
  • Direct deposit authorization form
  • Child Support and Clerk of Court telephone numbers and locations
  • General case information

Contact the North Carolina Customer Service Center at 1-800-992-9457 or by visiting the North Carolina Child Support website. The NCCSS hours of operation are Monday-Friday 8 a.m. - 5 p.m. except for state holidays. The Customer Service Center has an Interactive Voice Response (IVR) available 24 hours a day.


The Cumberland County Child Support Department at 910-486-1092. The department operates Monday-Friday 8 a.m. - 5 p.m. except for state holidays. The physical address of the department is 109 Bradford Ave., 4th Floor, Fayetteville, NC  28301

State Agencies

North Carolina e-Child Support

Access and Visitation Program


Contact Us

109 Bradford Avenue, 4th Floor
Fayetteville, NC 28301

Phone:  910-486-1092

Director: James E. McQueen

Hours: Monday-Friday
8 a.m.-5 p.m.

DHHS Customer Service
Call Center:

Mailing Address
PO Box 1829
Fayetteville, NC 28302-1829