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Pay Bills Online


Important Citizen Self-Service (CSS) Information

Attention, Cumberland County Citizen Self-Service Users:  Cumberland County recently updated our Citizen Self-Service (CSS) portal. Many customers have already completed the necessary steps to access the new portal. For those that have not, we will be linking your previous account to our new system, which only requires a password reset. Please look for an email from noreply@cumberlandcountync.gov with instructions and an email from noreply@tylerportico.com prompting you for a password reset beginning Wednesday, January 4, 2023.

 

Please use the following contact information, should you have questions:

 For accounts payable (payments), email cumberlandpayables@cumberlandcountync.gov.       


Citizen Self Service (CSS) has been updated!! Please save the new link below. You will need to create a new account on the updated site even if you have previously paid utility bills online!

Customers can pay their bills online by accessing the Customer Self Service site. Instructions for setting up accounts and enrolling in automatic payments are listed under the Forms section below. 

https://ccmunis.co.cumberland.nc.us/CSS

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Bills are due by 5:00pm on the 10th of each month. Any payments received after 5:00pm on the 10th will be subject to a $10 late fee. Accounts delinquent after the 24th of each month may have service disconnected. Service will be restored after account balance is paid in full and a $25 reconnection fee is paid.

Utility Assistance

Renters who need rent or utility assistance can apply online at nc211.org/hope. Applicants who cannot access the online application can also call 2-1-1 and speak with a program representative, who will assist the caller through the application on the phone. Callers can reach 2-1-1 Monday-Friday between 7 a.m. and 6 p.m.

HOPE-General-Factsheet

  • Contact Us

    Phone: 910-678-7682
    Historic Courthouse:

    130 Gillespie Street, Suite 214
    Fayetteville, NC 28301

    Fax: 910-678-7635
    Email:
    email_envelope
    Specialist: Amy Hall

    Contact Us

    Phone: 910-678-7682
    Fax: 910-678-7635
    Email:
    email_envelope
    Specialist: Amy Hall
    Historic Courthouse:

    130 Gillespie Street, Suite 214
    Fayetteville, NC 28301