Cumberland County has installed four self-service kiosks at key county government locations in an effort to enhance commitment to accessible, transparent government.
FAYETTEVILLE, N.C. – Cumberland County has installed four self-service kiosks at key county government locations in an effort to enhance commitment to accessible, transparent government.
Two kiosks are already in operation at the Judge E. Maurice Braswell Cumberland County Courthouse. The kiosks are located at the front courthouse entrance on Dick Street and at the rear public entrance facing Cool Spring Street. By the end of the month, kiosks will be in operation at the Public Health Center and at the Department of Social Services.
The new kiosks are designed to enhance the public’s experience by offering access to essential county information and services. Residents can search court dockets, locate departments, access contact information or identify their county commissioner. The kiosks offer free public wireless access and provide a convenient, self-service option that will reduce the need for certain in-person services and appointments.
The Cumberland County’s Innovation and Technology Services (ITS) department spearheaded the kiosk project, performing rigorous functions tests to determine operational capabilities and the ease of use in various scenarios.
“Our goal is to meet people where they are. These outdoor kiosks ensure that even residents without access to a home computer or reliable internet can still stay connected to important county services,” said Diane Pfeifer, Innovation and Technology Innovation Strategist. “By leveraging technology in an accessible format, Cumberland County is advancing its mission to provide responsive, citizen-centered services and strengthen community engagement.”
For more information, visit cumberlandcountync.gov/cumberlandone-program